ContactQ prepares your business for the demands of the modern 21st century consumer. You cannot decide how customers will choose to contact you but now you can decide how to ensure you service them in the most profitable way for your company.

ContactQ is your opportunity to deliver a customer contact/interaction solution without unnecessary complexity or cost. Designed to integrate seamlessly into customer business applications and use existing customer data to enhance profitability and improve service delivery. It doesn’t matter if you have a modern IP voice platform, a hosted PBX or an ageing telephone system. ContactQ can prepare you for the challenges of today’s critical customer care requirements.ContactQ will allow you to target customer loyalty and revenues
ContactQ will allow you to target customer loyalty and revenues

Connect with your customers on their terms.
Manage all of your contacts—for email, chat, SMS, IM, and social media—the same way you manage your inbound and outbound voice interactions.

Leverage this complete, ContactQ solution to match callers with the most appropriate resources every time they contact you.
Your agents gain call context, both real-time and historical. Your customers receive a differentiated experience.

According to Synthetix,
90% of consumers will always check a website before emailing or calling a company

Reduce your expenses by using lower-cost channels.

Consistently deliver a unified, seamless, and highly personalized experience
that builds your brand and customer engagement loyalty.

By 2020, customers will manage 85%
of their relationship with a business in the digital space without interacting with a human, according to Gartner.

25% of consumers utilize one to two channels
when seeking customer care and 52% of consumers utilize three or four channels(Ovum).

63% said they were more likely to return
to a website that offers live chat (Forrester).

ContactQ prepares your business for the demands of the modern 21st century consumer.You no longer need to worry about multiple technologies being integrated with high cost in budgets and management.

ContactQ prepares your business for the demands of the modern 21st century consumer. Introducing complete accountability into your business through comprehensive and end to end reporting and analytics will have a guaranteed positive impact on revenue and reputation

ContactQ has been designed by Braxtel Communications to deliver the sophistication required by modern business to service modern consumers and yet delivered in an application that is easy for business managers and IT personnel alike to take ownership of the enhancements in productivity