Hospitality Call Center Solutions

 

Call Center Solutions for your reservations group.

 

Homisco offers two call center platforms for small to mid-sized reservations systems from our subsidiary, Braxtel: Fluency Communications Suite, and ContactQ

 

The Fluency Communications Suite™ (Fluency™) is a comprehensive suite of call center software capabilities designed to provide telephony and web-based communication applications for sales and service environments.

 

ContactQ is a powerful Open Source, Linux based Contact Center that will provide Powerful IVR for self-service applications, ACD/Contact center, extensive live agent and supervisory displays as well as detailed and customizable management reporting.

 

ContactQ Call Center Solution

 

ContactQ has all of the experience of Braxtel Communications' many years in delivering Enterprise and SMB Contact Center solutions at the heart of its feature set. Of course, it also has the major advantage of a much lower cost of acquisition and ownership through the usage of Open Source technologies.

 

Key features of ContactQ

 

    Intelligent administration interface requires no Operating System knowledge

    Open Source core code base builds to GNU / Linux distributions (unsupported)

    SIP Gateway

    6 ACD call routing modes

    Skills / priority based routing with 999 skill levels

    IVR engine fully scriptable using SMXML

    Integrated IVR application graphical editor programming tool

    Real time reporting / dashboards

    Supports 100 Queues, 500 agents / supervisors

    Download the ContactQ Datasheet.

 

Fluency Communications Suite

 

Fluency’s application environment supports the development and deployment of standard and customized applications and reporting capabilities such as:

The Fluency Communications Suite Modules*:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Fluency provides a variety of call handling and processing applications including prompting callers for DTMF input for auto attendant functions, providing automated access to database information, and call routing to queues/ extensions/locations.

 

  • Auto Attendant
  • Automated Call Distribution
  • Automated Messaging
  • Call Recording
  • Online monitoring
  • Interactive Voice Response
  • Integrated Voice Mail Messaging and Queuing
  • Attended Outbound Dialing
  • Web Call-Back
  • Call transaction reporting

 Automatic Call Distribution

        Download Brochure

 Interactive Voice Response

        Download Brochure

 Predictive Dialer

        Download Brochure

     Call Recording

       Download Brochure

*all modules available as a suite or independently

 

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