Hospitality Call Center Solutions
Call Center Solutions for your reservations group.
Homisco offers two call center platforms for small to mid-sized reservations systems from our subsidiary, Braxtel: Fluency Communications Suite, and ContactQ
The Fluency Communications Suite™ (Fluency™) is a comprehensive suite of call center software capabilities designed to provide telephony and web-based communication applications for sales and service environments.
ContactQ is a powerful Open Source, Linux based Contact Center that will provide Powerful IVR for self-service applications, ACD/Contact center, extensive live agent and supervisory displays as well as detailed and customizable management reporting.
ContactQ Call Center Solution
ContactQ has all of the experience of Braxtel Communications' many years in delivering Enterprise and SMB Contact Center solutions at the heart of its feature set. Of course, it also has the major advantage of a much lower cost of acquisition and ownership through the usage of Open Source technologies.
Key features of ContactQ
Intelligent administration interface requires no Operating System knowledge
Open Source core code base builds to GNU / Linux distributions (unsupported)
6 ACD call routing modes
Skills / priority based routing with 999 skill levels
IVR engine fully scriptable using SMXML
Integrated IVR application graphical editor programming tool
Real time reporting / dashboards
Supports 100 Queues, 500 agents / supervisors
Fluency Communications Suite
Fluency’s application environment supports the development and deployment of standard and customized applications and reporting capabilities such as:
The Fluency Communications Suite Modules*:
Fluency provides a variety of call handling and processing applications including prompting callers for DTMF input for auto attendant functions, providing automated access to database information, and call routing to queues/ extensions/locations.
Automatic Call Distribution
Interactive Voice Response
*all modules available as a suite or independently