Fluency Call Center

Modular, flexible call center solutions for Enterprise and SMB call centers and voice applications.

 

The Fluency Communications Suite™ (Fluency™) is a comprehensive suite of call center software capabilities designed to provide telephony and web-based communication applications for sales and service environments.

 

 

 

Fluency’s application environment supports the development and deployment of standard and customized applications and reporting capabilities such as:

  • Auto Attendant
  • Automated Call Distribution
  • Automated Messaging
  • Call Recording
  • Online monitoring
  • Interactive Voice Response
  • Integrated Voice Mail Messaging and Queuing
  • Attended Outbound Dialing
  • Web Call-Back
  • Call transaction reporting

 

Fluency provides a variety of call handling and processing applications including  prompting callers for DTMF input for auto attendant functions, providing automated access to database information, and call routing to queues/ extensions/locations.

 

Fluency Communications Suite Modules*:

 

Automatic Call Distribution

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Interactive Voice Response

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Predictive Dialer

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Call Recording

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*all modules available as a suite or independently.

 

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